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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeremy parker

October 25, 2024

5  out of  5
rating by Jeremy parker
"They are always so fast and friendly at this office! Great to work with I have my 2 vehicles and jet ski covered through this office!"
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Taffany MacInnes

October 23, 2024

5  out of  5
rating by Taffany MacInnes
"Ashley is absolutely amazing! She goes above and beyond, I ask her something and she gets to the bottom of it! She is very responsive! Never acts like you're a bother! We love her!"
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Wendy Covell

September 26, 2024

5  out of  5
rating by Wendy Covell
"Love this office and the people. Jan is amazing, knowledgeable, and friendly. I have been with this office for over 20 years. And although I moved my auto insurance to my husband's provider awhile ago, (not for any bad reason), and moved almost 2 hours away, I kept my life insurance and started a business insurance policy with them. I will never leave this office as long as they are here!"
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Sara Mousel

August 26, 2024

5  out of  5
rating by Sara Mousel
"There’s a reason they have 5 stars!! I recently switched insurance agents after being with my previous one for over 5 years, a decision that turned out to be one of the best moves for my family and me. Our new insurance agent, Jan, has not only surpassed our expectations but has also redefined the meaning of exceptional service and genuine care in the insurance industry. From the moment we connected with Jan, the transition was seamless and welcoming. Unlike our previous experience, where we often felt like mere policyholders, Jan made us feel like valued members of a community. Despite being new clients, Jan took the time to understand our unique needs and priorities, ensuring that we received personalized coverage tailored to our family's requirements. What truly sets Jan apart is her unwavering dedication and willingness to go above and beyond for her clients. In just a short amount of time, she has demonstrated a level of attentiveness and responsiveness that we had not experienced before. Whether it's promptly addressing our inquiries or proactively seeking ways to enhance our coverage, Jan consistently prioritizes our peace of mind and security. Moreover, Jan embodies a refreshing breath of fresh air in an industry often characterized by impersonal transactions. Her genuine care and concern for our well-being extend beyond the confines of a policy agreement. She takes the time to listen, empathize, and offer valuable insights, fostering a relationship built on trust and transparency. Leaving our previous insurance agent, whom my husband's family had been with for over a decade, was initially worrisome. However, discovering Jan and experiencing her warmth and professionalism reassured us that we were going to make the right choice and that says A LOT. Her dedication to serving her clients with integrity and compassion is truly commendable and sets a benchmark for excellence in the insurance profession. In conclusion, I wholeheartedly recommend Jan and her team to anyone seeking not just an insurance agent, but a trusted advisor and advocate. With Jan by our side, we feel confident and secure knowing that our family's interests are in the best hands possible. My only regret is not reaching out and finding her sooner! Thank you, Jan for your outstanding service and genuine care. You have made a significant difference in our lives, and we are grateful for your commitment to excellence!"
We responded:
"Wow! Thank you so much, Sara for your detailed review. It’s not every day we get feedback like this and when we do it certainly makes our day. We appreciate you being a good neighbor to the Alan Rencowski State Farm Agent team and we are happy to have provided you with great customer service for your insurance needs. Please give us a call if you need anything further. – Alan "
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Darrel Joque

August 9, 2024

5  out of  5
rating by Darrel Joque
"Staff is always helpful, especially Jan Burfoot."
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Michelle Cundiff

July 30, 2024

5  out of  5
rating by Michelle Cundiff
"I have had State Farm forever, in different states, as well, and I love this group of people. We have had a lot of life going on, and Ashley has really gone the extra mile this last week! She's so patient and caring. In these times, money is tight, so I appreciate everything she's done to help me loosen the grip a little! Thank you, Ashley."
We responded:
"Thank you, Michelle! The team, especially Ashley, is grateful for your kind words. We're glad to hear that Ashley’s patience and dedication have made a difference during these challenging times. Your loyalty to Alan Rencowski State Farm Agent is greatly appreciated! Please let us know if there's anything else we can help you with. -Alan"
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Kristina Gogus

July 30, 2024

5  out of  5
rating by Kristina Gogus
"Jan, we’ve worked with her ever since I got a license. I recently moved and had a little bit of anxiety leaving her. Lucky for me she said she covers that area and she’s still working with me. I feel like that’s enough said. I trust Jan will find the best discounts for me and make sure we aren’t overpaying. She always shares all the options. Recommends the best ones for my situation and breaks it down in layman terms so that it’s always easy to understand. She’s quick to reply to emails and questions. It’s easy to reach Jan through emails, but if that doesn’t work her coworkers are great about answering calls and their office is always welcoming. Can’t recommend Jan and Alan Rencowski office enough."
We responded:
"Thank you, Kristina, for your heartfelt review! We're so glad to hear that Jan has been able to continue supporting you even after your move. Our goal is to make sure you have top-notch options and feel confident in your coverage. We're always here to help, and your recommendation means the world to us at Alan Rencowski State Farm Agent! -Alan"
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geezkatee

July 29, 2024

5  out of  5
rating by geezkatee
"been with Alan Rencowski for as long as i can remember ! best customer service i’ve run into. Jan is the most helpful lady i’ve met. always has all the answers & help. they respond quickly to calls or emails. in person also they get you in quickly, nice calm environment. couldn’t recommend this place enough !! :)"
We responded:
"Thank you for your wonderful review! We're delighted to hear that you've had such a positive experience with our office. Jan and the entire team strive to provide top-notch service, and your kind words affirm our efforts. We're here for you whenever you need us! -Alan"
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Debi Hoover

July 17, 2024

5  out of  5
rating by Debi Hoover
"Jan Burfoot gets five stars. She answers questions in layman terms so they’re easily understood. She also goes out of her way to make sure customer understands before ending conversation."
We responded:
"Thank you, Debi, for the 5-star review. Jan does an incredible job of making sure our customers understand their insurance policies and obtain the proper coverage based on their needs."
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Tyler Solomon

July 3, 2024

5  out of  5
rating by Tyler Solomon
"Excellent customer service! Appreciate their honesty, and patience with my questions. Called to ask about premium increase, and they actually helped me save money! Making my premium increase negligible. My only regret is that I didn't call sooner. Ashley (hope in spelling that right) was awesome 😎"
We responded:
"Thank you, Tyler! We're glad to hear that Ashley provided excellent customer service and helped you save. Your feedback is important to us, and we greatly appreciate your kind words! Please let us know if there's anything else we can help you with. -Alan"
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Christopher Carez

June 19, 2024

2  out of  5
rating by Christopher Carez
"Been with them for over a year now good people fair priced if your thinking about insurance call them won't regret it. EDIT of review...... after being a customer for several years they spiked my insurance rate to $152. When I called and asked, it was said that it was happening all across wa state. I called there competition and saved $160 and am paying less than what I was originally paying with my State Farm policy🤷"
We responded:
"Thank you Chris, I hope we will continue to meet all your insurance needs now and in the future. Remember we are always here for you. I am not sure if you know it, but I also offer home loans through our alliance between State Farm and Rocket Mortgage. - Alan Chris, I am very sorry that you were disappointed. As an office we strive to give you the best service possible in an honest and consultative manner. We will always go to bat for you if we can, but rates are something that is beyond our office's control. I hope you will give us another chance in the future. Thank you- Alan"
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Ken Arndt

June 13, 2024

5  out of  5
rating by Ken Arndt
"I have been with Alan Rencowski for a long time. Every time I have needed anything Jan and Ashley have been GREAT at helping out and finding the best options for me and my family. Great personalities and caring"
We responded:
"Thank you for your loyal support, Ken! We're thrilled to hear that Jan and Ashley have been so helpful and caring. We'll make sure they know how much you appreciate their fantastic personalities and assistance. We're here to continue providing top-notch options for you and your family! -Alan"
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Marlee Lucas

April 2, 2024

5  out of  5
rating by Marlee Lucas
"Ashley is always a pleasure to work with! Very responsive and helpful with all my insurance needs. I highly recommend her services and look forward to working with her for many more years."
We responded:
"Marlee, thank you so much for your fantastic review! We're delighted to hear Ashley has consistently been a pleasure to work with, and it's fantastic to know she's effectively supported all your insurance needs. We greatly appreciate your recommendation, and we, too, look forward to working with you for many more years. Thank you for choosing Alan Rencowski State Farm Agent and for your confidence in Ashley and our team! -Alan"
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Courtney Littrell

March 19, 2024

5  out of  5
rating by Courtney Littrell
"Jan is absolutely amazing! She is always so quick to help, and was wonderful to work with when setting up my homeowners insurance policy this past month. Looking forward to continuing to work with her."
We responded:
"Thank you so much for your kind words, Courtney! We're thrilled to hear about your positive experience with Jan and the Alan Rencowski State Farm Agent team. Fast and friendly service is what we aim for, especially when it comes to important matters like setting up your homeowners insurance plan. We're delighted that Jan was able to make this process smooth and enjoyable for you. We're looking forward to continuing to work with you and are here whenever you need help! -Alan"
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Randy Snow

March 13, 2024

5  out of  5
rating by Randy Snow
"Great service"
We responded:
"Thank you, Randy. The Alan Rencowski State Farm Agent team strives to provide great customer service. Please let us know if we can help with anything further. "
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sandy williamson

March 1, 2024

5  out of  5
rating by sandy williamson
"Great"
We responded:
"Thank you for taking the time to leave your kind review! We are always happy to help good neighbors like you with their insurance needs. "
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D G

January 16, 2024

5  out of  5
rating by D G
"Grant is thorough, efficient, and pleasant to work with. If you need any help at Alan's office, he will be more than pleased to assist you. Stop in and speak with him today."
We responded:
"Thank you so much for leaving your feedback on your experience with the Alan Rencowski State Farm Agent team. Please do not hesitate to reach out if we can help you with anything further! - Alan "
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Jacqueline McMahon

December 11, 2023

5  out of  5
rating by Jacqueline McMahon
"Jan was amazing! I sent her an email with a question and within 15 minutes had a response with the form I needed to sign completely filled out needing only my signature. Excellent service. Thank you Jan!"
We responded:
"Thank you, Jacqueline, for your kind words! We're thrilled to hear about Jan's amazing and efficient service, especially in responding to your email so quickly and preparing the necessary form. We're glad you experienced our commitment to excellence firsthand. If you need any more help, just let us know. Thanks again for acknowledging Jan's great work! - Alan"
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Cary White

November 3, 2023

5  out of  5
rating by Cary White
"I have been with Alan Rencowski's office for most of my adult life. I wouldn't trust my insurance needs to anyone else. The staff is amazing, pleasant, and always helpful. They have become my trusted extended family."
We responded:
"Thank you so much for your kind words, Cary! We're thrilled to hear that you've had such a positive experience with our office. Our team always strives to be helpful and pleasant, and it's wonderful to know we've succeeded in making you feel like part of our extended family. We look forward to continuing to serve you in the future, and as always, don't hesitate to reach out to us at any time if we can help with any questions! - Alan"
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Ed

August 16, 2023

5  out of  5
rating by Ed
"I have been with State Farm for so many years, and it wasn't until I found Jan at Alan Rencowski State Farm office that I truly found what an asset she is and has been for me in my dealings with insurance. I call with questions, she has or get's the answers without delay. Will always be grateful for her service and friendliness. Ashley is just as friendly and prompt, as well as knowledgeable to my issues. So, thank you to their service."
We responded:
"Thank you for your wonderful five-star review, Ed! We're thrilled that Jan and Ashley have provided you with exceptional service. We're proud to have them on our team, and your kind words reaffirm their dedication to great service at Alan Rencowski State Farm. If you ever need further assistance, don't hesitate to reach out. We appreciate your loyalty to State Farm and look forward to serving you in the future. - Alan"
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Corrine Buckley

August 10, 2023

5  out of  5
rating by Corrine Buckley
"Jan Burfoot at the Alan Rencowski State Farm Agency always goes above and beyond in providing clear, concise information and answers to one's inquiries. Additionally, her personable and friendly demeanor is always a pleasure to experience. We greatly appreciate the quality service Alan Rencowski provides to his clients via his service representative team members!"
We responded:
"Thank you for the review and for the kind words, Corrine! Jan is awesome and we're glad that you think so too. We're always here to help, so if you run into any questions, don't hesitate to reach out to us at any time. - Alan"
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Joey E

August 5, 2023

5  out of  5
rating by Joey E
"When your looking for insurance, I can’t see going anywhere else. The customer experience and personal attention that is provided when ever you need to take care of your needs is above outstanding. Thank you Jan for personally providing your expertise. I honestly have peace of mind."
We responded:
"Hi Joey - I can't thank you enough for the kind words regarding the customer service you receive while working with our team, and specifically, Jan. We're always happy to help whenever we can, so don't hesitate to reach out to us at any time if we can ever help with any questions that you may have in the future! - Alan"
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Yeti Plumbing Services, LLC

July 21, 2023

5  out of  5
rating by Yeti Plumbing Services, LLC
"Jan, (and all the employees!) at Alan Rencowski State Farm Insurance have been excellent to work with. They are incredibly knowledgeable, helpful and always assist us in a prompt and friendly fashion. I am always grateful for Jan's expertise, as she had helped us with getting appropriate insurance for our business and personal needs, she always looks for added discounts and has also helped us out of many binds!"
We responded:
"Thank you for the kind words surrounding the level of customer service received while working with Jan and for taking the time to write us an amazing review! We appreciate you choosing us for your business and personal insurance needs and look forward to being a Good Neighbor for many, many years. Don't hesitate to reach out to us at any time if we can ever help with any questions that you may have. We're always happy to help! - Alan"
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Chuck Ford

June 20, 2023

5  out of  5
rating by Chuck Ford
"Very professional, thank you"
We responded:
"Thank you for the 5-Star review, Chuck! We appreciate you. Let us know if we can help with anything in the future. - Alan"
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Dan Cool

June 17, 2023

5  out of  5
rating by Dan Cool
"Great experience!! I had some complicated claims and they took great care to help me get all the details in order. Always helpful in general !"
We responded:
"We appreciate you taking the time to leave us a 5-star review, Dan! Glad to hear that we were able to help with your insurance claim. Having to file a claim is already stressful enough, so if there's anything additional that we can help with, don't hesitate to reach out to us at any time. Always happy to help. - Alan"